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Privacy Policy

Welcome to SipsSwag ("we," "our," or "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.sipsswag.com, purchase our products, or interact with our services.

By accessing or using our platform, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and data from trusted third parties to provide you with a seamless e-commerce experience.

A. Personal Information You Provide

Identity & Contact Data: Name, shipping address, billing address, email address, and phone number.
Account Credentials: Username, password, and unique account identifiers.
Transaction Data: Details about payments, order history, purchases, refunds, and products viewed. (Note: Payment details are securely processed directly by our authorized payment gateways; we do not store raw credit/debit card details).
User Content: Product reviews, feedback, messages sent to customer support, or survey responses.

B. Information Collected Automatically

Device & Log Information: IP address, browser type, operating system, referring URLs, device identification numbers, and crash data.
Usage Metrics: Pages visited, time spent on the site, links clicked, items added to cart, and other navigational data.
Cookies & Tracking Technologies: We use essential, analytical, and marketing cookies to remember your preferences and optimize site delivery.

2. How We Use Your Information

We process your personal data based on legitimate business interests, contractual necessity, and compliance with legal obligations. Specific use cases include:

Purpose / Activity

Type of Data Used

Order processing, fulfillment, delivery, and returns management.

Identity, Contact, Transactional Financial Data

Account creation, management, and security authentication.

Identity, Contact, Account Credentials

Customer support, responding to inquiries, and solving delivery issues.

Identity, Contact, Order History, Communication Logs[cite: 8]

Sending promotional offers, newsletters, and tailored marketing.

Identity, Contact, Usage, Marketing Preferences

Fraud prevention, risk assessment, and system security[cite: 8].

Device Logs, IP Address, Transaction History

3. How We Share Your Information

We do not sell, rent, or trade your personal data. We only share information with third parties in the following limited circumstances:

Service Providers: Reliable vendors performing operations on our behalf (e.g., payment processors like Razorpay/Stripe, courier/logistics partners, email delivery platforms, hosting providers).
Legal Compliance: When required by applicable laws, law enforcement commands, court orders, or to protect the safety, rights, and property of SipsSwag and our users.
Business Transfers: In connection with any merger, sale of assets, restructuring, or acquisition of our business.

4. Data Security

We implement robust organizational and technical security standards (such as Secure Socket Layer - SSL encryption) to guard your personal data against unauthorized access, loss, alteration, or misuse. While we take maximum precautions, no online transaction or storage method can be guaranteed 100% secure.

5. Cookies and Advertising Preferences

Cookies help improve your browsing experience. You can modify your browser settings to decline cookies or alert you when a cookie is placed. However, choosing to disable cookies may limit some capabilities and interactive elements of our website (such as maintaining items in your shopping cart).

6. Your Rights and Choices

Depending on your location, you may possess specific rights regarding your personal data:

Access & Rectification: Request a copy of your personal data or ask us to correct inaccuracies.
Erasure & Deletion: Request the deletion of your account and personal history (subject to outstanding legal or financial retention mandates).
Opt-Out: Unsubscribe from marketing communications at any time using the "Unsubscribe" link in our emails.

7. Children's Privacy

Our website and services are intended for users who are at least 18 years of age (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from minors. If we learn that a minor has provided us with personal info, we will remove it immediately.

8. Changes to This Privacy Policy

SipsSwag reserves the right to revise or update this Privacy Policy at any time. Any changes will be posted directly to this page with an updated "Effective Date"[cite: 8]. We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions, compliance concerns, or wish to exercise your rights under this Privacy Policy, please reach out to our team:

SipsSwag Legal & Compliance Desk

Email: support@sipsswag.com

Mailing Address: ASHOK APARTMENT STREET NO: 36/37 Main Road, Tughlakabad Extension, New Delhi

Contact Number: +91 9000068181