ORDER CONTRACT MODIFICATIONS
Cancellation & Refund Policy
Welcome to Sips Swag. We are dedicated to providing you with reliable, pure, and fast doorstep water delivery across Delhi NCR. Since our business operates primarily on a Pay on Delivery (Cash/UPI) model with flexible smart subscription plans and zero upfront/advance payments, our Cancellation and Refund Policy is designed to keep things straightforward, transparent, and fair for both our customers and our local delivery partners.
By using our website, mobile application, or services, you acknowledge and agree to the terms and conditions outlined below.
1. Cancellation Policy
A. One-Time Orders
- • Before Assignment / Dispatch: You can cancel any one-time water delivery order free of charge at any time before the order is assigned to a local delivery partner or dispatched from our fulfillment hub. Cancellations can be processed instantly via the user dashboard on our app or website.
- • After Dispatch / Doorstep Refusal: Once the water bottle has been dispatched and reaches your designated address, cancellations are highly discouraged as our delivery partners invest valuable time, effort, and fuel. However, if you must refuse the delivery due to an unforeseen emergency, please notify the delivery agent immediately. Repeated doorstep refusals may lead to account restrictions or limitation of the Pay on Delivery feature.
B. Smart Subscriptions (Daily, Alternate-Day, Weekly Plans)
We pride ourselves on offering absolute flexibility. There are no lock-in periods, no hidden fees, and zero advance commitments required.
- • One-Tap 'Skip' Feature: If you do not require a water delivery on a specific day, you can use the intuitive 'Skip' option available inside your Sips Swag App or dashboard. To avoid unnecessary transit, the skip request must be logged before 10:00 PM on the night prior to the scheduled delivery day.
- • Pause or Cancel Subscription: You can temporarily pause or permanently cancel your subscription plan at any moment with immediate effect. No cancellation penalties or trailing charges will apply, and all future scheduled deliveries under that plan will be terminated.
2. Refund Policy
Because Sips Swag processes transactions via Pay on Delivery (Cash or UPI at your doorstep) and avoids advance billing models, the traditional requirement for processing monetary refunds is significantly minimalized. However, specific scenarios involving doorstep digital payments or returns are governed by the following explicit rules:
We work exclusively with verified suppliers to ensure certified, pure, and safe RO/Mineral water. If upon delivery you find that a water bottle is unsealed, leaking, visually compromised, does not match size variant (5L, 10L, 20L), or is defective in water quality (unusual taste, odor, visible particles):
Resolution: Please inspect the product at the time of arrival and refuse to accept it if a defect is found[cite: 7]. If you have already authorized a UPI or digital payment at the doorstep just prior to physical inspection, the order will be flagged as "Returned/Rejected" by our agent. A full refund of the amount paid for that specific defective bottle will be initiated back to your original payment source within 5 to 7 working days.
In delivery circles where a structural security deposit is collected for multi-use 20L jars, the following applies upon account closure or subscription termination:
- All empty, uncompromised, and undamaged jars must be handed back to our assigned delivery agent.
- Upon physical collection and successful verification of the jars by our agent, any refundable deposit balances held by Sips Swag will be disbursed directly back to your designated bank account or UPI ID within 7 working days.
3. Failed Transactions & Duplicate Deductions
In rare instances where a doorstep UPI transaction reports a "Failed" status on the delivery agent's application but funds are deducted from your bank account, please share the transaction ID or passbook screenshot with our support team. If the funds are credited to Sips Swag, we will manually mark the order as paid. If the funds are held by the banking gateway, they are strictly reversed to your original account automatically by your issuing bank within 24 to 48 hours.
4. Fair Use & Abuse of the Service
Sips Swag acts as a trusted aggregator to support community hydration and empower local delivery agents. While legitimate cancellations are fully accommodated, our automated fraud-detection systems monitor account behavior. If a profile exhibits a clear pattern of continuous doorstep cancellations, deliberate false orders, or bad-faith interactions, Sips Swag reserves the right to restrict payment channels to online-only, impose nominal convenience/delivery fees on future orders, or permanently deactivate the associated user account.
5. Support & Contact Information
For instantaneous modifications to your delivery schedule, tracking refund timelines, or reporting service shortfalls, connect with our dedicated support team:
Office Address: ASHOK APARTMENT STREET NO: 36/37 Main Road, Tughlakabad Extension, New Delhi
Phone / WhatsApp: +91 9000068181
Email Support: support@sipsswag.in